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Marcus A. When is a user not a user? interactions. 2003 Sep 1;10(5).
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Rogers, Yvonne, Preece, Jenny, Sharp, Helen. Interaction design: beyond human-computer interaction. 3rd ed. Chichester: Wiley; 2011.
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Benyon, David, Benyon, David, Dawsonera. Designing interactive systems: a comprehensive guide to HCI and interaction design. 2nd ed. Harlow: Addison-Wesley; 2010.
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Buxton, Bill. Sketching user experiences: getting the design right and the right design. San Francisco, Calif: Morgan Kaufmann; 2007.
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Nielsen, J., How to Conduct a Heuristic Evaluation.
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Nielsen, J., Ten Usability Heuristics for User Interface Design.
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Jennifer Mankoff, Anind K. Dey, Gary Hsieh, Julie Kientz, Scott Lederer, and Morgan Ames. 2003. Heuristic evaluation of ambient displays. In Proceedings of the SIGCHI conference on Human factors in computing systems (CHI ’03). ACM, New York, NY, USA, 169-176.
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Alertbox: Jakob Nielsen’s Newsletter on Web Usability.
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Usability consulting and training with Human Factors International.
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All Things Web - more resources.
