@book{Benyon, David_Benyon, David_Dawsonera_2010a, address={Harlow}, edition={2nd ed}, title={Designing interactive systems: a comprehensive guide to HCI and interaction design}, publisher={Addison-Wesley}, author={Benyon, David and Benyon, David and Dawsonera}, year={2010} }
@book{Benyon, David_Benyon, David_Dawsonera_2010b, address={Harlow}, edition={2nd ed}, title={Designing interactive systems: a comprehensive guide to HCI and interaction design}, publisher={Addison-Wesley}, author={Benyon, David and Benyon, David and Dawsonera}, year={2010} }
@book{Benyon, David_Benyon, David_Dawsonera_2010c, address={Harlow}, edition={2nd ed}, title={Designing interactive systems: a comprehensive guide to HCI and interaction design}, publisher={Addison-Wesley}, author={Benyon, David and Benyon, David and Dawsonera}, year={2010} }
@book{Buxton, Bill_2007, address={San Francisco, Calif}, title={Sketching user experiences: getting the design right and the right design}, publisher={Morgan Kaufmann}, author={Buxton, Bill}, year={2007} }
@book{Cooper, Alan_Reimann, Robert_Cronin, Dave_2007, address={Indianapolis, Ind}, edition={Rev. and updated ed}, title={About face 3: the essentials of interaction design}, publisher={Wiley}, author={Cooper, Alan and Reimann, Robert and Cronin, Dave}, year={2007} }
@book{Dix, Alan John_2004, address={Harlow}, edition={3rd ed}, title={Human-computer interaction}, publisher={Prentice Hall}, author={Dix, Alan John}, year={2004} }
@article{Heer_Card_Landay_2005, address={New York, N.Y.}, title={prefuse}, url={http://0-dl.acm.org.wam.city.ac.uk/citation.cfm?id=1054972}, DOI={10.1145/1054972.1055031}, journal={CHI 2005: technology, safety, community : conference proceedings : Conference on Human Factors in Computing Systems : Portland, Oregon, USA, April 2-7}, publisher={Association for Computing Machinery}, author={Heer, Jeffrey and Card, Stuart K. and Landay, James A.}, year={2005} }
@article{Karat_1998, title={Guaranteeing rights for the user}, volume={41}, DOI={10.1145/290133.290144}, number={12}, journal={Communications of the ACM}, author={Karat, Clare-Marie}, year={1998}, month={Dec}, pages={29–31} }
@article{Marcus_2003, title={When is a user not a user?}, volume={10}, DOI={10.1145/889692.889705}, number={5}, journal={interactions}, author={Marcus, Aaron}, year={2003}, month={Sep} }
@book{Nielsen, Jakob_1999, address={Indianapolis, Ind}, title={Designing web usability: the practice of simplicity}, publisher={New Riders}, author={Nielsen, Jakob}, year={1999} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011a, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011b, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011c, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011d, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011e, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011f, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011g, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011h, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@book{Rogers, Yvonne_Preece, Jenny_Sharp, Helen_2011i, address={Chichester}, edition={3rd ed}, title={Interaction design: beyond human-computer interaction}, publisher={Wiley}, author={Rogers, Yvonne and Preece, Jenny and Sharp, Helen}, year={2011} }
@article{Satchell_Dourish_2009, address={New York}, title={Beyond the user}, url={http://0-dl.acm.org.wam.city.ac.uk/citation.cfm?id=1738826}, DOI={10.1145/1738826.1738829}, journal={Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7}, publisher={Association for Computing Machinery}, author={Satchell, Christine and Dourish, Paul}, year={2009} }
@book{Shneiderman_Plaisant_Cohen_Jacobs_Elmqvist_2018, address={Boston}, edition={Sixth edition, Global edition}, title={Designing the user interface: strategies for effective human-computer interaction}, publisher={Pearson}, author={Shneiderman, Ben and Plaisant, Catherine and Cohen, Maxine and Jacobs, Steven M. and Elmqvist, Niklas}, year={2018} }
@book{Snyder, Carolyn_2003a, address={San Francisco, Calif}, title={Paper prototyping: the fast and easy way to design and refine user interfaces}, volume={The Morgan Kaufmann series in interactive technologies}, publisher={Morgan Kaufmann}, author={Snyder, Carolyn}, year={2003} }
@book{Snyder, Carolyn_2003b, address={San Francisco, Calif}, title={Paper prototyping: the fast and easy way to design and refine user interfaces}, volume={The Morgan Kaufmann series in interactive technologies}, publisher={Morgan Kaufmann}, author={Snyder, Carolyn}, year={2003} }
@book{Snyder, Carolyn_Dawsonera_2003, address={San Francisco, Calif}, title={Paper prototyping: the fast and easy way to design and refine user interfaces}, volume={Morgan Kaufmann series in interactive technologies}, publisher={Morgan Kaufmann}, author={Snyder, Carolyn and Dawsonera}, year={2003} }
@article{Truong_Hayes_Abowd_2006, address={New York, N.Y.}, title={Storyboarding}, url={http://portal.acm.org/citation.cfm?doid=1142405.1142410}, DOI={10.1145/1142405.1142410}, journal={Designing interactive systems: DIS2006 University Park, PA, June 26-28, 2006}, publisher={Association for Computing Machinery}, author={Truong, Khai N. and Hayes, Gillian R. and Abowd, Gregory D.}, year={2006} }
@book{Tullis, Tom_Albert, Bill_Dawsonera_2008, address={Burlington, Mass}, title={Measuring the user experience: collecting, analyzing, and presenting usability metrics}, url={http://www.vlebooks.com/vleweb/product/openreader?id=CityUniLon&isbn=9780080558264}, publisher={Morgan Kaufmann}, author={Tullis, Tom and Albert, Bill and Dawsonera}, year={2008} }
@misc{Aaron Marcus (2002), Return on Investment for Usable User-Interface Design: Examples and Statistics }
@misc{Light, A. (2004) HCI 2004 Feature: What have Values got to do with HCI?, Usability News, p 8-9. }
@misc{Jason Withrow, Cognitive Psychology and IA: From Theory to Practice, }
@misc{Esbjoumlrnsson, et al (2007) Drivers Using Mobile Phones in Traffic, International Journal of Human-Computer Interaction, 22, 37 - 58 }
@misc{Star, S. L. (1999) The Ethnography of Infrastructure. American Behavioral Scientist, 43, 377-391 }
@misc{Jakob Nielsen, First Rule of Usability? Don’t Listen to Users. }
@misc{"Designing for Interac2on”, 2nd Edi2on, Dan Saffer, New Riders Press (covers methods well, but not all methods are recommended!) }
@misc{Home | Usability.gov }
@misc{useit.com: Jakob Nielsen on Usability and Web Design }
@misc{Chapter 12 }
@misc{Chapter 14 }
@misc{Usability Testing | Usability.gov }
@misc{Nielsen, J., How to Conduct a Heuristic Evaluation }
@misc{Nielsen, J., Ten Usability Heuristics for User Interface Design }
@misc{Jennifer Mankoff, Anind K. Dey, Gary Hsieh, Julie Kientz, Scott Lederer, and Morgan Ames. 2003. Heuristic evaluation of ambient displays. In Proceedings of the SIGCHI conference on Human factors in computing systems (CHI ’03). ACM, New York, NY, USA, 169-176. }
@misc{Alertbox: Jakob Nielsen’s Newsletter on Web Usability }
@misc{Usable Web }
@misc{User Interface Engineering - Usability Research, Training, and Events - UIE }
@misc{Usability consulting and training with Human Factors International }
@misc{All Things Web - more resources }
@misc{IBM Design }