@book{Ackroyd_Batt_Thompson_Tolbert_Oxford Handbooks Online, address={New York}, title={The Oxford Handbook of Work and Organization}, volume={Oxford Handbooks Ser}, url={https://go.openathens.net/redirector/city.ac.uk?url=https%3A%2F%2Facademic.oup.com%2Fedited-volume%2F38663}, publisher={Oxford University Press, Incorporated}, author={Ackroyd, Stephen and Batt, Rosemary and Thompson, Paul and Tolbert, Pamela S. and Oxford Handbooks Online} }
@book{Anupindi_2012, address={Boston, Mass}, edition={3rd ed., International ed}, title={Managing business process flows: principles of operations management}, url={https://ebookcentral.proquest.com/lib/city/detail.action?docID=5137163}, publisher={Prentice Hall}, author={Anupindi, Ravi}, year={2012} }
@book{Anupindi_Anupindi_Chopra_Deshmukh_Chopra_Deshmukh_Van Mieghem_Zemel_2013, address={Harlow}, edition={3rd ed}, title={Managing Business Process Flows}, url={https://ebookcentral.proquest.com/lib/city/detail.action?docID=5137163}, publisher={Pearson Education UK}, author={Anupindi, Ravi and Anupindi, Ravi and Chopra, Sunil and Deshmukh, Sudhakar D. and Chopra, Sunil and Deshmukh, Sudhakar D. and Van Mieghem, Jan A. and Zemel, Eitan}, year={2013} }
@article{Bacon_2006, title={Theories of Human Resource Management}, author={Bacon, N}, year={2006} }
@book{Blyton_Heery_Bacon_Fiorito_Ebook Central_2008, address={London}, title={The SAGE Handbook of Industrial Relations}, url={https://ebookcentral.proquest.com/lib/city/detail.action?docID=1024093}, publisher={SAGE Publications}, author={Blyton, Paul and Heery, Edmund and Bacon, Nick A. and Fiorito, Jack and Ebook Central}, year={2008} }
@book{Boxall_Purcell_Wright_2007, address={Oxford}, title={The Oxford handbook of human resource management}, publisher={Oxford University Press}, author={Boxall, Peter F. and Purcell, John and Wright, Pat}, year={2007} }
@article{Breaugh_Starke_2000, title={Research on Employee Recruitment: So Many Studies, So Many Remaining Questions}, volume={26}, url={http://journals.sagepub.com/doi/10.1177/014920630002600303}, number={3}, journal={Journal of Management}, author={Breaugh, James A. and Starke, Mary}, year={2000}, month={Jun}, pages={405–434} }
@article{Brown_Reilly_2013, title={Reward and Engagement}, volume={45}, DOI={10.1177/0886368713497546}, number={3}, journal={Compensation & Benefits Review}, author={Brown, Duncan and Reilly, Peter}, year={2013}, month={May}, pages={145–157} }
@article{Cappelli, Peter_2013, title={HR for Neophytes.}, volume={91}, number={Issue 10}, journal={Harvard Business Review}, author={Cappelli, Peter}, year={2013}, pages={25–27} }
@article{Cappelli, Peter1,2 (AUTHOR) cappelli@wharton.upenn.edu_2008, title={Talent Management for the Twenty-First Century.}, volume={86}, number={Issue 3, p74-81. 8p. 2 Color Photographs}, journal={Harvard Business Review}, author={Cappelli, Peter1,2 (AUTHOR) cappelli@wharton.upenn.edu}, year={2008}, pages={74–81} }
@article{Chapman, Derek S., Uggerslev, Krista L., Sarah A. Paasentin, Kelly A., Jones, David A._2005, title={Applicant Attraction to Organizations and Job Choice: A Meta-Analytic Review of the Correlates of Recruiting Outcomes.}, url={https://search.ebscohost.com/login.aspx?direct=true&authtype=ip,shib&custid=s1089299&db=pdh&AN=2005-10696-009}, number={5}, journal={Journal of Applied Psychology}, author={Chapman, Derek S., Uggerslev, Krista L., Sarah A. Paasentin, Kelly A., Jones, David A.}, year={2005} }
@article{Christensen, Clayton M.1Hall, Taddy2Dillon, KarenDuncan, David S.3_2016, title={Know Your Customers’ ‘Jobs to Be Done’. (cover story)}, volume={94}, number={Issue 9}, journal={Harvard Business Review}, author={Christensen, Clayton M.1Hall, Taddy2Dillon, KarenDuncan, David S.3}, year={2016}, pages={54–60} }
@article{COMBS JAMES, LIU YONGMEI, HALL ANGELA, KETCHEN DAVID_2006, title={HOW MUCH DO HIGH‐PERFORMANCE WORK PRACTICES MATTER? A META‐ANALYSIS OF THEIR EFFECTS ON ORGANIZATIONAL PERFORMANCE}, volume={59}, url={http://onlinelibrary.wiley.com/doi/10.1111/j.1744-6570.2006.00045.x/abstract}, number={3}, journal={Personnel Psychology}, author={COMBS JAMES, LIU YONGMEI, HALL ANGELA, KETCHEN DAVID}, year={2006}, pages={501–528} }
@misc{David_Rose, title={Performance Management That Makes A Difference: An Evidence-Based Approach}, url={https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/Documents/Performance Management.pdf}, author={David, Dorsey and Rose, Mueller-Hansen} }
@book{Dawsonera_2013, address={Harlow}, edition={Fourth edition}, title={Contemporary human resource management: text and cases}, url={http://www.vlebooks.com/vleweb/product/openreader?id=CityUniLon&isbn=9780273757863}, publisher={Pearson Education Limited}, author={Dawsonera}, editor={Redman, Tom and Wilkinson, Adrian}, year={2013} }
@article{Edelman Marc, David C._2015, title={Competing on Customer Journeys.}, volume={93}, number={Issue 11, p88-7. 10p. 1 Color Photograph}, journal={Harvard Business Review}, author={Edelman Marc, David C.}, year={2015}, pages={88–7} }
@article{Fernández-Aráoz, Claudio, Groysberg, Boris, Nohria, Nitin_2011, title={How to Hang On to Your High Potentials.}, volume={89}, number={Issue 10, p76-83. 8p. 1 Color Photograph, 1 Illustration}, journal={Harvard Business Review}, author={Fernández-Aráoz, Claudio, Groysberg, Boris, Nohria, Nitin}, year={2011}, pages={76–83} }
@article{Francine D. Blau and Lawrence M. Kahn_2007, title={The Gender Pay Gap: Have Women Gone as Far as They Can?}, volume={21}, url={https://0-www-jstor-org.wam.city.ac.uk/stable/4166284?pq-origsite=summon&seq=1#metadata_info_tab_contents}, number={1}, journal={Academy of Management Perspectives}, publisher={Academy of Management}, author={Francine D. Blau and Lawrence M. Kahn}, year={2007} }
@article{Guest_2014, title={Employee engagement: a sceptical analysis}, volume={1}, DOI={10.1108/JOEPP-04-2014-0017}, number={2}, journal={Journal of Organizational Effectiveness: People and Performance}, author={Guest, David}, year={2014}, month={May}, pages={141–156} }
@article{Huselid, Mark A., Beatty, Richard W., Becker, Brian E._2005, title={A Players or A Positions?}, volume={83}, number={12}, journal={Harvard Business Review}, author={Huselid, Mark A., Beatty, Richard W., Becker, Brian E.}, year={2005}, pages={110–117} }
@article{Jackman, Jay M. jayj@stanfordalumni.orgStrober, Myra H.1 myras@stanford.edu_2003, title={Fear of Feedback.}, volume={81}, number={4}, journal={Harvard Business Review}, author={Jackman, Jay M. jayj@stanfordalumni.orgStrober, Myra H.1 myras@stanford.edu}, year={2003}, pages={101–107} }
@article{Martin J. Conyon_2006, title={Executive Compensation and Incentives}, volume={20}, url={https://0-www-jstor-org.wam.city.ac.uk/stable/4166217?pq-origsite=summon&seq=1#metadata_info_tab_contents}, number={1}, journal={Academy of Management Perspectives}, publisher={Academy of Management}, author={Martin J. Conyon}, year={2006} }
@article{Ogbonnaya_Daniels_Nielsen_2017, title={Does contingent pay encourage positive employee attitudes and intensify work?}, volume={27}, DOI={10.1111/1748-8583.12130}, number={1}, journal={Human Resource Management Journal}, author={Ogbonnaya, Chidiebere and Daniels, Kevin and Nielsen, Karina}, year={2017}, month={Jan}, pages={94–112} }
@article{Peiperl, Maury A.1,2 LearnDsgns@aol.com_2001, title={Getting 360° Feedback Right}, volume={79}, number={Issue 1}, journal={Harvard Business Review}, author={Peiperl, Maury A.1,2 LearnDsgns@aol.com}, year={2001}, pages={142–147} }
@article{Peter Cappelli and JR Keller_2014, title={Talent Management: Conceptual Approaches and Practical Challenges}, volume={1}, url={https://go.openathens.net/redirector/city.ac.uk?url=http://www.annualreviews.org/doi/10.1146/annurev-orgpsych-031413-091314}, journal={Annual Review of Organizational Psychology and Organizational Behavior}, author={Peter Cappelli and JR Keller}, year={2014}, pages={: 305--331} }
@article{Ployhart, Robert E_2006, title={Staffing in the 21st Century: New Challenges and Strategic Opportunities}, volume={32}, url={http://journals.sagepub.com/doi/abs/10.1177/0149206306293625}, number={6}, journal={Journal of Management}, author={Ployhart, Robert E}, year={2006}, pages={868–897} }
@article{Purcell, John_1999, title={Best practice and best fit: Chimera or cul-de-sac?}, volume={9}, url={https://www.proquest.com/publication/105951?accountid=14510}, number={3}, journal={Human Resource Management Journal}, publisher={Blackwell Publishing Ltd.}, author={Purcell, John}, year={1999}, pages={26–41} }
@article{Purcell, title={Disengaging from engagement}, volume={24}, url={http://onlinelibrary.wiley.com/doi/10.1111/1748-8583.12046/abstract}, number={3}, journal={Human resource management journal}, author={Purcell, John} }
@article{Ready, Douglas A.1,2Hill, Linda A.3Thomas, Robert J.4_2014, title={Building a Game-Changing Talent Strategy. (cover story)}, volume={92}, number={1}, journal={Harvard Business Review}, author={Ready, Douglas A.1,2Hill, Linda A.3Thomas, Robert J.4}, year={2014}, pages={62–68} }
@article{Ryan, Ann MarieTippins, Nancy T_2004, title={Attracting and selecting: What psychological research tells us}, volume={43}, url={https://www.proquest.com/docview/222129432?pq-origsite=summon&accountid=14510}, number={4}, journal={Human Resource Management}, author={Ryan, Ann MarieTippins, Nancy T}, year={2004}, pages={305–318} }
@article{Rynes_Gerhart_Minette_2004, title={The importance of pay in employee motivation: Discrepancies between what people say and what they do}, volume={43}, DOI={10.1002/hrm.20031}, number={4}, journal={Human Resource Management}, author={Rynes, Sara L. and Gerhart, Barry and Minette, Kathleen A.}, year={2004}, month={Winter}, pages={381–394} }
@article{Schneider, Joan1Hall, Julie2_2011, title={Why Most Product Launches Fail.}, volume={89}, number={Issue 4, p21-23. 3p. 5 Color Photographs}, journal={Harvard Business Review}, author={Schneider, Joan1Hall, Julie2}, year={2011}, pages={21–23} }
@article{Shaw_Gupta_2015, title={Let the evidence speak again! Financial incentives are more effective than we thought}, volume={25}, DOI={10.1111/1748-8583.12080}, number={3}, journal={Human Resource Management Journal}, author={Shaw, Jason D. and Gupta, Nina}, year={2015}, month={Jul}, pages={281–293} }
@book{Slack_Brandon-Jones_2018, address={Harlow, England}, edition={Second edition}, title={Essentials of operations management}, url={https://ebookcentral.proquest.com/lib/city/detail.action?docID=5487636}, publisher={Pearson}, author={Slack, Nigel and Brandon-Jones, Alistair}, year={2018} }
@article{Tim Walker_2017, title={How much …? The rise of dynamic and personalised pricing}, url={https://www.theguardian.com/global/2017/nov/20/dynamic-personalised-pricing}, journal={Guardian}, author={Tim Walker}, year={2017}, month={Nov} }
@article{Welbourne, title={Employee engagement: Beyond the fad and into the executive suite}, volume={2007}, url={http://0-onlinelibrary.wiley.com.wam.city.ac.uk/doi/10.1002/ltl.231/abstract}, number={44}, journal={Leader to leader}, author={Welbourne, Theresa M.} }
@book{Wilkinson, Adrian_2010, address={London}, title={The SAGE handbook of human resource management}, url={http://0-knowledge.sagepub.com.wam.city.ac.uk/view/hdbk_humanresourcemgmt/SAGE.xml}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010a, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010b, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010c, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010d, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010e, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010f, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010g, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_2010h, address={London}, title={The SAGE handbook of human resource management}, url={http://0-sk.sagepub.com.wam.city.ac.uk/reference/hdbk_humanresourcemgmt}, publisher={SAGE}, author={Wilkinson, Adrian}, year={2010} }
@book{Wilkinson_SAGE Knowledge EBA._2010, address={London}, title={The SAGE handbook of human resource management}, url={http://0-knowledge.sagepub.com.wam.city.ac.uk/view/hdbk_humanresourcemgmt/SAGE.xml}, publisher={SAGE}, author={Wilkinson, Adrian and SAGE Knowledge EBA.}, year={2010} }
@article{Wyner, Gordon gordon@msi.org_2017, title={The Uncertain Future of Market Research.}, volume={51}, url={http://0-search.ebscohost.com.wam.city.ac.uk/login.aspx?direct=true&db=bth&AN=123460073&site=ehost-live}, number={Issue 5}, journal={Marketing News}, author={Wyner, Gordon gordon@msi.org}, year={2017}, pages={18–19} }
@article{WYNER, GORDON1 gordon.wyner@gmail.com_2015, title={Brand Decline or Evolution?}, volume={49}, url={http://0-search.ebscohost.com.wam.city.ac.uk/login.aspx?direct=true&db=bth&AN=102029448&site=ehost-live}, number={Issue 4}, journal={Marketing News}, author={WYNER, GORDON1 gordon.wyner@gmail.com}, year={2015}, pages={22–23} }
@misc{CIPD: The UK’s Professional Body for Human Resources and People Development, url={https://www.cipd.co.uk/} }
@article{Acas: Help and advice for employers and employees, url={http://www.acas.org.uk/index.aspx?articleid=1461}, journal={Help and advice for employers and employees} }
@misc{SHRM: The US Society for Human Resource Management, url={https://www.shrm.org/} }
@misc{Engaging for Success: Enhancing Performance Through Employee Engagement, url={http://engageforsuccess.org/wp-content/uploads/2015/08/file52215.pdf} }
@misc{Employee Engagement and Commitment: A guide to understanding, measuring and increasing engagement in your organization, url={http://www.shrm.org/about/foundation/products/pages/employeeengagement.aspx}, publisher={Society for Human Resource Management} }
@misc{Employee Engagement: Your Competitive Advantage, url={https://www.shrm.org/ResourcesAndTools/business-solutions/Documents/Engagement%20Briefing-FINAL.pdf} }
@misc{The Search for Executive Talent, url={https://www.shrm.org/foundation/ourwork/initiatives/resources-from-past-initiatives/Documents/The%20Search%20for%20Exec%20Talent.pdf} }
@misc{Developing Leadership Talent, url={https://www.shrm.org/foundation/ourwork/initiatives/resources-from-past-initiatives/Documents/Developing%20Leadership%20Talent.pdf} }
@misc{Advisory, Conciliation and Arbitration Service - Representation, url={http://www.acas.org.uk/index.aspx?articleid=1745} }
@misc{Advisory, Conciliation and Arbitration Service - The Future of Workplace Relations Discussion Paper Series, url={http://www.acas.org.uk/index.aspx?articleid=3544} }
@article{Multisource feedback: Lessons learned and implications for practice, volume={46}, url={http://onlinelibrary.wiley.com/doi/10.1002/hrm.20161/abstract}, number={2}, journal={Human resource management} }
@misc{Advisory, Conciliation and Arbitration Service Advisory booklet - Flexible working and work-life balance, url={http://www.acas.org.uk/index.aspx?articleid=1283} }
@misc{Integrating Marketing Communications: New Findings, New Lessons, and New Ideas | Journal of Marketing, url={http://0-journals.ama.org.wam.city.ac.uk/doi/10.1509/jm.15.0419} }
